Welcome to Golf Equipment Store! Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact us at [email protected].
Product Questions
What brands do you carry?
We carry a wide range of top golf brands including Adidas, Big Max, Bridgestone, Callaway, Cleveland, Cobra, and Ecco. Our products include golf shoes, stand bags, balls, drivers, fairways, hybrids, putters, and wedges.
Do you offer custom fitting for golf clubs?
Currently, we do not offer custom fitting services. However, we provide detailed product descriptions and specifications to help you choose the right equipment for your needs.
Shipping & Delivery
What are my shipping options?
We offer two main shipping methods: Standard Shipping via DHL or FedEx, which takes 10-15 days after dispatch and costs $12.95, and Free Shipping using EMS for orders over $50, which takes 15-25 days after dispatch.
How long does it take to process my order?
Orders are typically processed within 1-2 business days. Once processed, your items will be packed and dispatched according to the shipping method you selected.
Do you ship internationally?
Yes, we ship worldwide with the exception of some remote areas in Asia. We are committed to bringing premium golf equipment to your doorstep, no matter where you are.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you need to return an item, you have 15 days from the date of receipt to do so. Please ensure the item is in its original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with further instructions.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Can I change my payment method after placing an order?
Once an order is placed, we are unable to change the payment method. Please ensure you select the correct payment method before finalizing your order.
How do I update my account information?
You can update your account information by logging into your account on our website. Navigate to the ‘Account Settings’ section to make any necessary changes.
Customer Support
How can I contact customer support?
Our dedicated customer service team is here to help! You can reach us at [email protected] for any questions or concerns.
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Golf Equipment Store. We are dedicated to providing you with the best golfing experience, from the moment you place your order to the moment you step onto the course. Let’s tee off to a better game together!